Click121.com provides real-time sales and customer service technology allowing e-browsers the ability to initiate live person-to-person contact through regular phone lines, and the capability for text-based chatting online. Real-time sales and customer service is a key component in:

Customer Satisfaction
As online shopping grows, experts say e-commerce companies that can provide the best customer service are likely to be among the survivors. By interacting with your customers, you can provide a seamlessly integrated experience by answering their questions on the spot.

Building Customer Loyalty
Customer loyalty goes hand in hand with customer satisfaction. Handling your customers' as individuals will help build loyalty by assessing their needs.

Increased Revenue
The ability to close the deal greatly depends on the level of service, and interaction. By efficiently delivering prices, information, etc. you can increase your revenues significantly.

A new survey shows 67% of online purchases are never completed, largely because top e-commerce sites have made few provisions for real-time, online customer care and support. Click121.com, Inc. has recognized the shift in power from seller to buyer, and is giving you the chance to motivate the buyer by offering immediate live person-to-person contact.

Click121.com is an Application Service Provider (ASP). We are in the business of providing real-time sales and customer care technology on the web between businesses and their prospects and/or clients. As such, we are able to offer state-of-the-art technology at a fraction of the cost of traditional live-connectivity solutions without a significant, up-front financial commitment.

With Click121.com, businesses can provide their customers immediate, on-demand interaction with customer care or sales representatives. This valuable competitive edge could be part of a web site the same day it is requested. Unlike competitors providing hardware/software applications, Click121.com is uniquely positioned to provide easy-to-implement, easy-to-use, cost effective and reliable real-time solutions, both via the telephone as well as chat format.