TalkLive121 provides live phone connectivity between customers browsing online, and customer care representatives. TalkLive also furnishes subscribers with valuable reporting on customer usage, call handling, and customer data. In addition, the product has an automated e-mail feature that enables subscribers to promote product specials, send follow-up notes, and communicate with customers when needed. With TalkLive you can eliminate long "hold" times for your customers by offering a phone call back at their convenience.