How fast can ChatLive be up on my Web site?
ChatLive can be part of any Web site within hours of the request. Our trained representatives can help walk you through placing your button online.

Does Click121.com, Inc. provide Web Agents for my company?
No. Click121.com is does not handle chat requests for your company. We can however, recommend an outsourced solution.

How many Operators does my business need?
This depends on the amount of traffic your company generates to its Web site. Our Market Managers are available to help customize packages for companies of various sizes.

Where should I place my Let's Chat button?
Place the button anywhere on your Web site where you feel customers would want to contact you. For example: Contact Us page, Home page, Order On-Line page, etc.

Do I have to have the ChatLive button on all of my pages?

No. It is not be necessary to place the chat button on all of your pages. However, you should make your button easily accessible for your customers.

Can my operators engage in more than one chat at a time?
Yes. Your operators can engage in as many chats as you deem necessary. Some operators may have extensive typing skills and will be able to handle more chats than others

Can I send a link within a chat session?
Yes. You can actually "PUSH" links to your customers' browser ensuring that they will see what you have sent. This allows both the operator and customer to literally be on the same page.

Why is ChatLive121 right for my Company?
Higher accessibility means improved customer satisfaction and increased sales. Satisfied customers are repeat customers. ChatLive gives you the power to motivate Web site visitors to become customers at a critical point in time. ChatLive is an essential tool necessary to gain the competitive edge in today's e-business world. .

How is ChatLive121 implemented on my Web site?
Click121 sends you and your Web administrator an e-mail confirming the user name and passwords for each of your licensed operators. Your administrator may log in through our BackOffice area to add operators, define their greeting, and customize various options.

How does ChatLive121 work for my Web site visitors?
ChatLive121 is so easy to use. No software or hardware needed! Web site visitors simply click on the "Let's Chat!" button on your Web site, sign in with their name, select the desired department, and begin chatting with the operator in the chat queue.

How does ChatLive121 work for my operators?
Your operators log into our servers with their licensed account name and password assigned by Click121. When Web site visitors log into a chat session, their user names appear in the operator's chat queue. The operator may respond privately to multiple Web site visitors engaged in text chat sessions by switching between their dialog boxes.

Do Web site visitors need a specific browser platform to use ChatLive121?
No. ChatLive121 incorporates technology that allows Web site visitors from various browser platforms to chat with an operator. However, the operator's browser must be JAVA compliant. Operators must use Netscape 4.x or Explorer 4.x - 5.x.

Does ChatLive121 operate in a secure environment?
Yes. ChatLive121 operates within a secure socket layer (SSL), which addresses the security concerns associated with online transactions.

How many customers can a Live Chat operator manage at the same time?
ChatLive121 operators can typically speak with up to four customers at a time. However, more experienced operators may be able to handle up to eight customers. The system administrator can add as many operators as he/she wants. The use of the Chat Library assists operators in balancing several customers at the same time. Ê Ê

What is the Chat Library?
The Chat Library is a collection of frequently used information about your products and services that an operator uses as necessary. The information is automatically generated, thus freeing the operator to engage in another chat. Ê Ê

How will I know when a customer engages in a chat?
Click121 sends a distinctive ring to your PC to notify you. In the event that your computer does not have sound, your browser will be overridden with the Chat screen. Ê Ê

Can TalkLive121 integrate with my call center?
Yes. TalkLive121 is a network-based service that integrates seamlessly into your call center. No need to change your current software, settings, or add any special hardware. Ê Ê

Will my business need 24-hour phone coverage?
No. Web site visitors who click your "Let's Talk" icon after hours have the choice of leaving a voice mail message if voice mail is activated. If not, a pop-up message displays your business hours, and visitors are given the option to schedule a call for a later time. Ê Ê

How is TalkLive121 implemented on my site?
Upon approval, Click121.com will send you and your Web administrator an e-mail confirming your user name and password. This allows you to personalize your service and generate the code to place the "Let's Talk" icon on your Web site. Your Web administrator can place the button precisely where you specify. Ê Ê

Can I have more than one "Let's Talk" button on my site?
Yes. You may have as many buttons on your site as you wish. They can be directed to the same phone number for free, or to various phone numbers for a discounted price. Ê Ê

Do I need any special hardware?
No. TalkLive121 is a network based service and does not require any special hardware. Now you can benefit from enhanced customer service without worrying about technological obsolescence. Ê Ê

Can my customers use this service if they only have one phone line?
Yes. Your customers can schedule calls at their convenience for a later time after they have disconnected from the Internet. A second phone line or cellular phone will allow immediate interaction with your company while the customer is still online. Ê Ê

Is a toll free number necessary for TalkLive121 to work?
No, calls may be sent to any number in any country and does not require any change of carrier. Ê Ê

Is TalkLive121 an Internet telephony service?
No. TalkLive is a service utilizing the Internet to trigger a call request. All calls are placed through actual PSTN lines (regular phone lines) to ensure the highest quality. Ê

Do customers requesting a call back need two phone lines?
No. Your customers can schedule their call with enough time to get off of the Internet. If the customer would like to remain online, a second phone line would be necessary.

Do my customers need to download anything to talk to my reps?
No. Your customers simply enter in their phone number and are connected to a representative.

Can I have several TalkLive buttons point to a different phone number?
Yes. The TalkLive service can point to as many different phone numbers as you would like. For example: The tech support hotline can be one button, while the customer care department can be another button.

What happens if my phone line is busy or there is no one there to answer the call?
The TalkLive service is set-up to automatically call back a specified number of times until someone is reached. In the event that there is no one to answer the call, you will receive an e-mail of a "missed call" and will have the chance to follow up with the customer who requested the call.

Where should I place my "Let's Talk" button?
Place the button anywhere on your Web site where you feel customers would want to contact you. For example: Contact Us page, Home page, Order On-Line page, etc.