ACD Automatic Call Distribution
An ACD system is an automated answering system that routes calls to the appropriate extension based on DTMF input. DTMF input is achieved by pressing numbers on the telephone. When you call a number and a voice prompt requests that you enter the extension that you want to reach, you are dealing with an ACD system. The key feature in an ACD system is an automated attendant in the form of voice prompts that gives you options.

Back office
The Back Office is a web based administrative tool that allows you to manage your account from the internet. The Back Office is accessed from our web site. Via a user name and password, you have access to your account settings and preferences and can make changes to the same.

CSV
Comma Separated values. A CSV (comma-separated values) file contains the values in a table as a series of ASCII text lines organized so that each column value is separated by a comma from the next column's value and each row starts a new line. Here's an example: 7/7/00,9:28:48AM,19543348550,6,John Doe,,johndoe@click121.com,Florida USA,216.84.76.5 7/7/00,9:28:48AM,12125554454,8,Mary Smith,marysmith@click121.com,NewYork USA,209.82.110.16 Whereas the columns are: date,time,phone,duration,name,email,origin,ip A CSV file is a way to collect the data from any table so that it can be conveyed as input to another table-oriented application such as a relational database application. A CSV file is sometimes referred to as a flat file. Microsoft Excel, a leading spreadsheet or relational database application, can read CSV files.

D.I.D.
DID (Direct Inward Dialing) is a service of a local phone company (or "local exchange carrier (LEC)") that provides a block of telephone numbers for calling into a company's private branch exchange (PBX) system. Using DID, a company can offer its customers individual phone numbers for each person or workstation within the company without requiring a physical line into the PBX for each possible connection. For example, a company might rent 100 phone numbers from the phone company that could be called over eight physical telephone lines (these are called "trunk lines"). This would allow up to eight ongoing calls at a time; additional inbound calls would get a busy signal until one of the calls completed or be able to leave a voice mail message. The PBX automatically switches a call for a given phone number to the appropriate workstation in the company. A PBX switchboard operator is not involved.

Download
Downloading is the transmission of a file from one computer system to another, usually smaller computer system. From the Internet user's point-of-view, to download a file is to request it from another computer (or from a Web page on another computer) and to receive it.

Field
A field is an area in a fixed or known location in a unit of data such as a record, message header, or computer instruction that has a purpose and usually a fixed size. A field can be subdivided into smaller fields. (I.E.: In a form that you fill out on a Web site, each box that asks you for information is a text entry field.)

IP Address
In the most widely installed level of the Internet Protocol (IP) today, an IP address is a 32-bit number that identifies each sender or receiver of information that is sent in packets across the Internet. When you request an HTML page or send e-mail, the Internet Protocol part of TCP/IP includes your IP address in the message (actually, in each of the packets if more than one is required) and sends it to the IP address that is obtained by looking up the domain name in the URL you requested or in the e-mail address you're sending a note to. At the other end, the recipient can see the IP address of the Web page requestor or the e-mail sender and can respond by sending another message using the IP address it received.

Redirect
Redirection is a technique for moving visitors to a Web page automatically after visitong a particular page.